THE MORE YOU KNOW!

How early should I book my order?

“The earlier, the better” is usually what we recommend. As a reference, we can book up on custom order slots anywhere from 4-6 weeks out at a time. So we always recommend reaching out as soon as you know the week of your event for better chances of securing your custom order slot!

Will you take on orders with shorter notice?

We try to accommodate as much as our schedule allows. But since we have a certain schedule we try to stick to, taking on shorter notice orders can disrupt that schedule and often lead to us working later hours. Because of that, any order booked within 2 weeks or less of the pickup date will be considered a “rush order” and will result in an additional $10/dozen on all final quotes. *This timeline is subject to alter at our discretion due to needs of the order.
*Note: Initial inquiry dates are not factored in to the rush order time frame. For example, if you inquire 3 weeks out, but don’t finalize details & secure an order with paid invoice until 2 weeks out or less, we would still have to include the rush order fee.

How does your order pickup work?

All pickups are appointment-only at our home in Overland Park. Our address will be provided upon booking via email and we will work with you to set a time that works for everyone.

What ingredients do you use?

Our standard decorated sugar cookies consist of enriched bleached four, sugar, egg, unsalted butter, baking soda, salt, cream of tartar, vanilla extract, meringue powder, powdered sugar, and food coloring.  *Please note that specialty flavors will usually have additional ingredients. We will make sure to include listed ingredients for those when we offer them.

What is the best way to store & handle the cookies?

-All cookies will come individually packaged and boxed together. Labeled ingredients will be included on the box.
-To store, keep them as they come until your event. No refrigeration necessary. We just encourage keeping at a standard room temperature (avoid extreme heat, humidity, cool or dry areas).
-Remember that these are delicate works of art, so grab them from the sides or bottom side whenever possible!
*We are not responsible for any damages to any items once they have been picked up. We take photos of all items beforehand and will never hand off anything with cracks or damaged detailing.

How can we contact you?

Email us at sugarmamakcbakery@gmail.com -. We only provide our phone number upon request, as it is our personal number. We usually respond within 1-3 business days.

What is your payment policy?

All payments are due in full to secure your order. This is so we can source all materials and ingredients needed to fulfill each order. 50% of this payment is a non-refundable deposit to hold your order slot. Should you need to cancel or reschedule, please reach out ASAP. All cancelations must be made at least 2 weeks out from the scheduled pick-up date to receive a 50% refund.

How does your booking work?

• Submit an order inquiry, and we will follow up to dive into details

• Once you have confirmed details and pricing info with us, we’ll send you an invoice

• A 24-hr hold will be placed on the order slot once that invoice is sent

• Payment is due upon receipt (and within the first 24 hrs) to secure your order slot

• If this is not paid within 24 hrs, that hold is removed from the time slot and it will become available to the public

• We'll keep your invoice open up to 72 hrs in total, as long as no one else has claimed (with paid invoice) that time slot. 

• Additional notes: We’ll send an intitial email stating your invoice is sent. We will not be able to send addiitional emails remind you to make payment. So if you do not receive an invoice email within half a day of us confirming it is sent, please contact us immediately! If we do not hear back within the first 72 hrs, we will reach out via email to confirm that the invoice has been closed.
  

Do you offer refunds?

-Should you need to cancel your order, please refer to our Payment Policy for cancelation deadlines. Depending on circumstances, we can look into moving your order to a later date as well.
- If your order is fulfilled already, all sales are final. We cannot refund your order should you no longer need or want it last minute. We strongly encourage you to communicate ASAP with us should there be any questions or concerns with your order so that we can help you as best as we can.